Refund And Exchange Policy

Refunds/Exchanges Only Available for Philippines

If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging/box.

Since returns/exchanges are only available if you live in Philippines, you can return your item to the following address: 

Contact: Jean Carmelle Rollon / SOW Philippines
Address: Unit 311 UMC Building 2232 Chino Roces Ave., Barangay Bangkal, Makati City 1200, Metro Manila

Please make sure you initiate a refund request first (as described below) before returning back the product.

Refunds

To initiate your refund request, simply email us to support@abscarver.com and we will coordinate it for you.

When ready, we will let you know when to ship the item back to our warehouse.
After we receive it, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate an official refund request. You will receive your refund within 5-7 days, depending on your card/bank issuer's policies or depending on courier's policies (if you ordered via COD).

What Items Qualify For A Refund/Exchange

At the moment, only the Abs Carver product qualifies for refund/exchange. We follow the same procedures for both refunds and exchanges. Exchanges are available for defective items.